Q. Where is my order?
A. If your order has not arrived by the estimated delivery date we’re here to help. Before contacting us it’s worth checking a few things first. Check we have the correct delivery information for your order and that all of your contact details are up to date. Check with your neighbours. If you weren’t in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed. If you still can’t find your parcel contact our Customer Service team quoting your order number.
Q. Part of my order is missing?
A. On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your dispatch note. We will refund any payment taken for items not sent.
Q. Can I cancel my order?
A. You may be able to cancel your order but we’re pretty fast at picking and packing your order which means you’ll need to be quick. You can cancel your order up to 30 minutes after placing but you’ll need to contact our Customer Service team to do it. However, if you no longer want your order you can return it to us.
Q. Can I change the size/colour of the item I have ordered?
A. Unfortunately we are unable to change the item size/colour once the order has been dispatched, however we can change it after the item has been returned to us. If the item is still yet to be dispatched, we are able to change the item size/colour.
Q. Most promotions apply automatically at checkout for each product.
A. Most promotions apply automatically at checkout for each product.
If you have any other questions, please feel to contact firstname.lastname@example.org and we will be happy to help.